Ciampi v. FTD Settlement

You have legal rights and options that you may act on before the Court decides whether to approve the proposed settlement. Because your legal rights will be affected by this settlement, it is extremely important that you read the Website and Notice carefully. The Notice summarizes the settlement and your legal rights under it.

In a class action, one or more people, called class representatives, sue on behalf of people who have similar claims. All of these people are the “class,” or “class members.” One court resolves the issues for all class members, except those who exclude themselves from the class. If you received a Notice, you have been identified as potentially being a Settlement Class Member.

Here, the class representatives allege claims relating to delivery, shipping, handling, or service fees charged by FTD, including that FTD advertised product prices on its website without disclosing mandatory delivery fees that were revealed only at the final checkout step.

The Court has certified a class for settlement purposes only (the “Settlement Class”). The Honorable Migna Sanchez-Llorens of the Circuit Court of the Eleventh Judicial Circuit in and for Miami-Dade County, Florida (the “Court”) oversees this class action. FTD denies that it did anything wrong and denies that this lawsuit should be certified as a class action in litigation. The Court has not decided who is correct.

The Court did not decide in favor of Plaintiffs or FTD on FTD’s liability. Instead, both sides agreed to a settlement of the legal claims in the complaint to avoid the cost of a trial, the risk and uncertainty of proceeding forward in the lawsuit, and to provide compensation for Settlement Class Members. The Class Representatives and Class Counsel believe that the settlement is in the best interests of the Settlement Class.

You are in the “Settlement Class” if, while in the United States, you ordered flowers and other products for delivery through the FTD Websites (FTD.com and Proflowers.com), and were assessed and paid a delivery, shipping, handling, or service fee between January 29, 2021, and January 29, 2025.

If the Court grants Final Approval of the Settlement and the Settlement becomes effective (the “Effective Date”), you may be entitled to the following benefit:

Class Members who ordered flowers and other products for delivery from the FTD Websites (FTD.com and Proflowers.com) and were assessed and paid a delivery, shipping, handling, or service fee during the Class Period may submit a Claim to receive either (a) a $5.00 cash award; or (b) a $15.00 voucher for use on the FTD Websites (the “Voucher”). The Voucher is for one-time use, is not redeemable for cash value, and is non-transferable. The Voucher may be applied to taxes and fees. The Voucher cannot be combined with other offers. The Voucher must be redeemed within twelve (12) months after issuance.

To obtain a cash award or Voucher, you must submit a Claim Form by November 13, 2026. You may submit a Claim online here.

To qualify for a cash award or Voucher, you must submit a valid Claim Form by November 13, 2026. There are multiple ways to submit a Claim Form.

You may submit a Claim Form online here.

You may also submit a Claim Form via email to the Settlement Administrator at ClaimSubmission@FTDDeliveryFeeSettlement.com or by U.S. Mail at:

FTD Settlement
Settlement Administrator
P.O. Box 5990
Portland, OR 97228-5990

The Claim Form is also available for download here. Read the instructions on the Claim Form carefully, fill out the form, sign it, and submit it online, via email, or mail it postmarked no later than November 13, 2026.

The Court will hold a hearing on December 23, 2026, at 11:30 AM to decide whether to approve the settlement. If the settlement is approved, appeals may still follow. It is always uncertain whether these appeals can be resolved, and resolving them can take more than a year. No awards will be made until the Court approves the settlement at the hearing and all appeals are final. Please be patient.

Unless you exclude yourself, you are staying in the Settlement Class, and you will remain a Settlement Class Member. That means you cannot sue, continue to sue, or be part of any other lawsuit against FTD regarding any delivery, shipping, handling, or service fees charged by FTD during the Class Period, including, but not limited to, claims asserted in the lawsuit or arising out of the facts and circumstances asserted in the lawsuit. If the settlement is approved and becomes final and not subject to appeal, then you and all Settlement Class Members release all “Released Claims” against all “Discharged Parties.” It also means that all of the Court’s orders will apply to you and legally bind you. The Settlement Agreement (available here describes the legal claims you are releasing (the “Released Claims”) and against whom you are releasing legal claims (“Discharged Parties”) in detail, so read it carefully. To summarize, the release includes, but is not limited to, claims arising out of or related to any delivery, shipping, handling, or service fees charged by FTD during the Class Period.

If you do not want a cash award or Voucher from this settlement, but you want to keep the right to sue or continue to sue FTD, then you must take steps to remove yourself from the Settlement Class. This is called excluding yourself—or is sometimes referred to as “opting out” of the Settlement Class.

To exclude yourself from the settlement, you must send a letter saying that you want to be excluded from the Ciampi v. FTD, LLC settlement. You must sign the letter and include a statement that you wish to be excluded from this action, such as: “I request to be excluded from the class settlement in Ciampi v. FTD, LLC.” Please be sure to also include (1) your name, address, email address, and phone number; and (2) your personal signature.

You must mail your exclusion request postmarked no later than November 13, 2026, to the following address:

FTD Settlement
Exclusion Requests
P.O. Box 5990
Portland, OR 97228-5990

You cannot exclude yourself by phone, fax, or email. If you ask to be excluded, you will not get a cash award or Voucher, and you cannot object to the settlement. You will not be legally bound by anything that happens in this lawsuit. Mass requests for exclusion are not allowed.

If you are a Settlement Class Member and you do not exclude yourself from the Settlement Class, you can object to the settlement if you do not like any part of it. You may give reasons why you think the Court should not approve it. The Court will consider your views. To object, you must send a letter saying that you object to Ciampi v. FTD, LLC Settlement. You must make your objection in writing and mail it to the Settlement Administrator at the address listed below. The written objection must contain information sufficient to allow the parties to confirm that you are a member of the Settlement Class, which includes the following:

1. Your full name, address, and telephone number, and the name and contact information of your counsel, if any
2. The date and details of any online purchases from the FTD Websites, a description of any items bought, and the amount paid in delivery, shipping, handling, or service fees
3. A statement of your specific objections, and a detailed statement of the factual and legal basis for such objections
4. Copies of any papers, briefs, or other documents upon which the objection is based
5. The identity of all witnesses, including the witness’s name and address, and a summary of such witness’s proposed testimony and documents that you would like the Court to consider, and a list of all witnesses you intend to call at the Final Approval Hearing in support of the objection
6. A statement identifying the number of class action settlements you and your counsel objected to in the last ten years, and listing those cases by case name and number
7. A statement of whether you and your counsel intend to appear at the Final Approval Hearing
8. Your signature together with the signature date and the following language: “I declare under penalty of perjury under the laws of the United States that the foregoing is true and correct”, along with the signature of your counsel, if any

You must mail your objection to the Settlement Administrator postmarked no later than November 13, 2026, at:

FTD Settlement
Settlement Administrator
P.O. Box 5990
Portland, OR 97228-5990

Objecting simply means telling the Court that you do not like something about the settlement. You can object only if you stay in the Settlement Class. Excluding yourself from the Settlement Class is telling the Court that you do not want to be part of the Settlement Class. If you exclude yourself, you have no basis to object because the lawsuit no longer affects you.

The Court has appointed Edwin E. Elliott of Shamis & Gentile, P.A.; Scott Edelsberg of Edelsberg Law, P.A.; and Jeffrey D. Kaliel of Kaliel Gold PLLC to represent you and other Settlement Class Members. These lawyers are called Class Counsel. You will not be personally charged by these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.

As part of the resolution of the Action, Class Counsel and Defendant have agreed that Class Counsel may apply to the Court for an award of attorneys’ fees and costs. Class Counsel anticipate seeking a combined award of $1,350,000 as attorneys’ fees and litigation costs. Class Counsel also will request a Service Award of up to $2,500 per Class Representative to compensate for the time and effort in pursuing this lawsuit on behalf of the Settlement Class. The Court may award less than these amounts.

Class Counsel’s attorneys’ fees and litigation costs, as well as Notice and Claims Administration Costs, will be paid separate and apart from any relief provided to the Class and will not reduce the value of the benefits distributed to Class Members.

The Court will hold the Final Approval Hearing at 11:30 am on December 23, 2026 before the honorable Migna Sanchez-Llorens in a Virtual Courtroom. The purpose of the hearing is for the Court to determine whether the settlement is fair, reasonable, adequate, and in the best interests of the Settlement Class. At the hearing, the Court will hear any objections and arguments concerning the fairness of the proposed settlement, including those related to the amount requested by Class Counsel for attorneys’ fees, costs, and expenses, and the Service Awards to the class representatives. After the hearing, the Court will decide whether to approve the settlement. It is unknown how long these decisions will take.

Note: The date and time of the Final Approval Hearing is subject to change by Court Order. Any changes will be posted on this website.

No. Class Counsel will answer any questions the Court may have. But you are welcome to attend the hearing at your own expense. If you send an objection, you do not have to attend the hearing to talk about it. As long as your written objection is mailed to the Settlement Administrator by the deadline, and meets the other criteria described above and in the Settlement Agreement, the Court will consider it. You may also pay a lawyer to attend, but you do not have to. If you do not exclude yourself from the Settlement Class, you may ask the Court for permission to speak at the hearing concerning any part of the proposed Settlement Agreement. If you filed an objection and intend to appear at the hearing, you must state your intention to do so in your objection. To speak, you must state that in your objection. Be sure to include your name, address, telephone number, that you are a Class Member, and your signature. You cannot speak at the hearing if you exclude yourself.

If you do nothing, you will get no cash award or Voucher from this settlement. Unless you exclude yourself, you will not be able to start a lawsuit, continue with a lawsuit, or be part of any other lawsuit against FTD about the legal issues released in this lawsuit.

The Notice summarizes the proposed settlement. More details are in the Settlement Agreement. You may review the Settlement Agreement here. You can also write to the Settlement Administrator at FTD Settlement, Settlement Administrator, P.O. Box 5990, Portland, OR 97228-5990 or email the Settlement Administrator at info@FTDdeliveryfeesettlement.com.

The FTD Websites are FTD.com and ProFlowers.com